Shipment & Cancellation Policy – Queen Monica Collection

At Queen Monica Collection, we are committed to providing a smooth, reliable, and transparent shopping experience. Please read our Shipment & Cancellation Policy before placing your order.

1. Shipment Policy

a. Order Processing Time

• All orders are processed within 2–4 business days after successful payment confirmation.
• Orders are not processed or shipped on Sundays or public holidays.
• During festive seasons or promotional sales, processing times may be slightly longer.

b. Shipping Methods & Delivery Time

Estimated delivery times are as follows:

• Domestic (India): 3–7 business days
• International: 7–21 business days (subject to customs clearance and local regulations)

Delivery times are estimates and may vary depending on your location.

c. Shipping Charges

• Shipping charges are calculated during checkout based on the destination, order weight, and shipping method selected.
• Any customs duties, import taxes, or additional government charges for international orders are the responsibility of the customer.

d. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

For tracking assistance, please contact us:

📧 support@queenmonica.com
📞 +91 92102-22228

e. Delivery Delays

Although we work with reliable shipping partners, delivery delays may occasionally occur due to:

• Customs clearance
• Weather conditions
• Courier or logistics issues
• Public holidays or unforeseen circumstances

We appreciate your patience and understanding in such situations.

2. Cancellation Policy

a. Cancellation Before Shipment

• Orders may be cancelled within 12 hours of placing the order.
• To request a cancellation, please contact us immediately via email or phone.
• Once an order has been processed or shipped, it cannot be cancelled.

b. Cancellation After Shipment

• Orders cannot be cancelled once they have been dispatched.
• If you receive an incorrect or damaged product, please notify us within 48 hours of delivery so we can assist you.

c. Refunds for Cancelled Orders

• Approved cancellations made before shipment are eligible for a full refund.
• Refunds are processed within 7–10 business days.
• The refund will be credited to the original payment method used during purchase.

3. Contact Us

For any questions regarding shipping or order cancellations, please contact us:

Queen Monica Collection

🌐 Website: https://queenmonica.com/
📧 Email: support@queenmonica.com
📞 Phone: +91 92102-22228

At Queen Monica Collection, we are dedicated to delivering your orders safely, on time, and with complete transparency. Your satisfaction is our priority, and we are always here to assist you with any shipping or cancellation-related inquiries.